Can't assign BP to iBase

[JMorozowski]

Solution Manager 7.1 SP 3

.I go into TCODE IB52 and then select my Installed Base and the Component. Then when I go to GOTO I don't see an option for "Partner". I have already created and assigned the components to the iBase. Am I missing something or is this done another way in SM 7.1? Thanks!

[JMorozowski]

Problem solved. Vikram pointed out an error in my procedure.

[Former Member]

Hi,

Please check this:

1676491 - IBase Generation fails with 'No business partner of type organization

To be able to generate IBase components automatically when you create or

change systems in the SMSY, you have to create the following Customizing

entry using transaction DNO_CUST04.

o Enter the field name: IB_GEN_AUTO

o Enter the description: Automatic IBase Generation

o Enter the field value: Blank character or X

- Blank character = Automatic generation is switched on

- X = Automatic generation is switched off

You can also try generating the IBase running report IB_GEN or

even manually.

If still systems not created automatically then :

the reason why no IBase for newly created systems is generated, is that

the organization business partner for the customer number is missing.

Procedure:

See SAP note 1144386.

for customer number xxxxx' Error

https://bosap-support.wdf.sap.corp/sap/support/notes/1676491

http://help.sap.com/saphelp_sm40/helpdata/en/ba/3a993fde24c777e10000000a114084/frameset.htm

http://help.sap.com/saphelp_sm40/helpdata/en/ba/3a993fde24c7777e10000000

a114084/frameset.htm

824640: Customizing missing for Service Desk in Solution Manager

Thanks

Regards,

Vikram

[JMorozowski]

Artem,

Thanks. I checked in that tab, but I don't see where I would enter the iBase component. I see mostly sections for Industry type and Tax information.

-Jon

[Former Member]

also the question you are asking, It will show in Business Partner (General ) role. please check the role.

Thanks

Vikram

[JMorozowski]

Naor,

Yes, I have already created the BPs. What I would like to do is assign the BPs from the groups that I created in PPOMA_CRM to the iBase component of my SAP system for automatic message assignment.

-Jon

[Former Member]

Naor,
> 
> Yes, I have already created the BPs.  What I would like to do is assign the BPs from the groups that I created in PPOMA_CRM to the iBase component of my SAP system for automatic message assignment.
> 
> -Jon

Go to BP, choose your partner and open "Identification" tab. Here you can fulfill table Identification numbers.

[prakhar_saxena]

Hi

What I am getting is you have created the bp but you want to have support team setup so that when message are posted team is filled in automatically

yes its possible check the blog

http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/7485

hope it resolves

regards

prakhar

[former_member182675]

HI

Did you create BP in tranzaction code BP_GEN?

try it

regards

Naor