Esclation matrix

[Former Member]

Hi All

What is mean by *escalation matrix.*where i wann to create this and how to use this.

In my application i wann to trigger an email automatically to higher authority if the issues is not resolved period of time based on priority. Am using NWDS 7.0 for development.

[Former Member]

Hi,

Check this http://forums.sdn.sap.com/thread.jspa?threadID=1588995 may be of some help.

Thanks,

Vivek K Mishra