Production XI 3.0 unable to connect IR or ID

[Former Member]

Hi all,

Today when I select either IR or ID in XI tools after executed transaction SXMB_IFR from SAP GUI, after input username and password, then the next popup was freezed at blank screen. This is happening only in production XI 3.0.

XML message traffic seem to be okay while monitoring in transaction SXMB_MONI except some messages got error ( "SYSTEM FAILURE" during JCo call. Bean SMPP_CALL_JAVA_RUNTIME3not found on host xxxx), however, all these messages were automatic restarted and processed successfully. Also check in SM59 all below connects are okay:

AI_DIRECTORY_JCOSERVER

AI_RUNTIME_JCOSERVER

LCRSAPRFC

SAPSLDAPI

There is no problem to access IR or ID in development or QA XI. Would that be some problem on production XI's java stack? Will it help if we restart J2EE? Thanks.

[Former Member]

For maintenance purpose, the server of production XI 3.0 was restarted last week. Since then, no problem was occurred. We can connect IR or ID and no more 'SMPP_CALL_JAVA_RUNTIME3 not found' error. We will observe the response of java stack and then end this thread later.

[Former Member]

No logon error of XML message process error encountered for last 2 weeks.

Restart J2EE seem to be one of workaround.

[rajasekhar_reddy14]

Hi Lee,

it looks your JAVA stack response time very slow or network connection might be slow. check with Basis team they could cleanup unnecessary stuff on java stack,

Regards,

Raj

[Former Member]

Hi Raj,

Thanks for your response. The java stack is solely used by XI 3.0, may I know how to identify unnecessary stuff? What is your suggestion if our Basis Team cannot identify any unnecessary process which slow the java down? Thanks.

Regards,

Donald

[rajasekhar_reddy14]

Unnecessary stuff means like Log files and cache files which is located on Server.

And also Request basis team to Open ID/IR at OS level , if they are able to open in expecdted time then provlem with connectivity.