Sold To Party not captured

[Former Member]

Dear All,

We have upgraded Solution Manager 7.0 to Solution Manager 7.1 and Configured Support Desk at one satellite system for testing. Since we are maintaining Ibase for the satelliete system and maintained partner as Sold to party(IB52->GOto -

---

>partner->Sold To party) .After creating the ticket from the satelliete system, sold to party is not reflected.

Kindly let me know ASAP. Thanks in advance!!

Thanks & Regards,

Krishnan Kumar.K

Sol Man Consultant.

Edited by: csekrishnan on Feb 20, 2012 5:54 PM

[richakhandelwal]

Dear Krishnan ,

Try by giving sold to party in the satellite system node as well as top most node in IB52, it should be SOL_MAN_DATA_REP or something like that. That should work, grant reward points in that case

Thanks,

Richa

[Former Member]

Hi Richa,

As suggested, i have checked from my End. Its already maintained. Please let me know any other suggestions from your end.

Thanks & Regards,

Krishnan Kumar.K

Sol Man Consultant

[Former Member]

Hi Krishnan,

First of all check if you have maintained Sold-to-party on which level. better to maintain it only at systm level and delete all others from top level. I had fixed this issue in past after maintaining it at system level.

Also check in IB52 if there are two IBase with the same Ext ID:SOL_MAN_DATA_REP. You should remove one of them. You should have just one IBase with the Ext ID:SOL_MAN_DATA_REP.

Concerning the double IBase entries pay attention of the following

link:http://help.sap.com/saphelp_sm40/helpdata/en/ba/3a993fde24c777e10000000a114084/frameset.htm

There you will find information about the archiving of IBase entries.

Also check:

http://help.sap.com/saphelp_sm40/helpdata/en/ba/3a993fde24c777e10000000a114084/frameset.htm

824640: Customizing missing for Service Desk in Solution Manager

See SAP note 1144386

I hope this all will help you resolving the issue.

Thanks

Regards,

Vikram Jain

[Former Member]

Hi Krishnan,

First of all check if you have maintained Sold-to-party on which level. better to maintain it only at systm level and delete all others from top level. I had fixed this issue in past after maintaining it at system level. Sometimes you create on top level as well and at system level as well and sometimes on both level sold to party is different. So better assign partner at system level and remove all others.

Also check in IB52 if there are two IBase with the same Ext ID:SOL_MAN_DATA_REP. You should remove one of them. You should have just one IBase with the Ext ID:SOL_MAN_DATA_REP.

Concerning the double IBase entries pay attention of the following

link:http://help.sap.com/saphelp_sm40/helpdata/en/ba/3a993fde24c777e10000000a114084/frameset.htm

There you will find information about the archiving of IBase entries.

Regargind this issue, please check if Sold-To party is maintained for your system with IB52 in your solman system as the steps below:

SOLUTION MANAGER system

->IB52

->select the system on left hand side

->click on 'goto' on top menu

->Select 'partner'

->Now maintain Sold-To party

Also check below note:

1165357 Sold-to-Party is not assigned to Service Desk messa

Also check:

http://help.sap.com/saphelp_sm40/helpdata/en/ba/3a993fde24c777e10000000a114084/frameset.htm

824640: Customizing missing for Service Desk in Solution Manager

See SAP note 1144386

I hope this all will help you resolving the issue. If this help you fixing the issue you can reward points.

Thanks

Regards,

Vikram Jain