User failure message--ALERTS

[former_member223432]

Hi Experts,

I have added a new User id in my Alert configuration...before that we have maintained this ID in SU01 transaction aswel.

earlier this ID was added as a part of Distribution List...but now we are sending the messages only to this ID..

All the settings are Up to date...

But when i send a test message to this ID..it is bouncing back...it is NOT any external mail ID...it shouldnt bounce back,,

Here is the bouncing mail content.

"

A problem occurred and this message couldn't be delivered. Check to be sure the e-mail address is correct. If the problem continues, please contact your helpdesk.

Diagnostic information for administrators:

#< #5.4.4 smtp;554 5.4.4 SMTPSEND.DNS.NonExistentDomain; nonexistent domain> #SMTP#"

any valuable sugestion please?

Edited by: ayrahcaanilan on Feb 20, 2012 11:52 AM

[Former Member]

Dea Arya

In the earlier distribution list, the email ids were of same domain?

Try configuring another email id of same domain and see what happens

Sourabh

[former_member223432]

Hi Sourabh,

Yes..i have taken the same mail ID from the distribution List...and it has the same domain..

any other suggestion please.

Regards

Edited by: ayrahcaanilan on Feb 21, 2012 6:42 AM

[Former Member]

Hi,

Are you using the same mail server details in the new mail id?

Check are you able to see this user in SU01 and the mail id is attached to the same user?

Regards,

Venkata Ramesh

[former_member223432]

Thanks for your reply ramesh.

I have not changed any mail server details....its the same..only chnage is added the new USER

and i clould see the new USER being added in the SU01 t.code.

regards