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SLA in Support notifications

Former Member
0 Kudos

Hello,

We have done required configuration in Solution Manager to identify the SLA part in support notifications, However when we create the tickets from R/3 System the SLA part for the ticket is not getting calculated correctly. Also in the item details tab it is showing that no service contract could be determined.

Does anyone knows about this.?

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi,

I would suggest you to check the time recording functionality, see

details in:

http://help.sap.com/saphelp_sm70ehp1_sp26/helpdata/en/d5/299631364d4e959

c6609ca3bc24740/content.htm

Another possibility is configuring the Service Level Agreement, see

details in SDN blog:

Service Desk: SLA configuration hints

https://weblogs.sdn.sap.com/pub/wlg/24813

or

http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/24813

Thanks

Regards

Vikram

Answers (0)