on 02-16-2012 6:59 AM
Hi Experts,
I have configured automatic license management in solman.
I can see the system data in License management overview
For one particular system , the maintenance license got expired and is displaying as Red in color
Question 1:
Why my Automatic license management doesn't renew the maintenance license for this system at service market place?
Question 2:
Now I have manually renewed it at service market place for that particular system .
but still It is showing red in color in License management overview
Trouble shooting :
I ran REFRESH_ADMIN_DATA_FROM_SUPPORT and checked but still the the new license didn't reached solman system
The job log doesn't gives any error.
Please let me know what I'm missing.
Thanks in advance!
Regards
Sandy
Hi Sandeep,
Could you please let us know the steps undertaken for this?
Did you look at the prerequisites for Solman and Managed Systems?
http://help.sap.com/saphelp_sm71_sp01/helpdata/en/dc/0a929d9ac44cdf88f789334201712d/content.htm
http://help.sap.com/saphelp_smehp1/helpdata/en/89/a7c08d740c4cffb491f98801f17d30/content.htm
http://help.sap.com/saphelp_nw70ehp1core/helpdata/en/41/42b6397c604278b6626f3d570c98c8/content.htm
Incorrect Service tool packages may be causing this issue.
Br,
Venky
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Hi Venkat ,
My Solman ST-PI application component is on 2008_1_700 --0004 and it has all pre-requisites.
and for some systems I can see that the maintenance license are coming to solman from service market place.
I need to know why the solman was not able to get license for this particular system xyz
As such I have already read those links.
Thanks
Regards
Sandeep
Hi Venkat ,
My Solman ST-PI application component is on 2008_1_700 --0004 and it has all pre-requisites.
and for some systems I can see that the maintenance license are coming to solman from service market place.
I need to know why the solman was not able to get license for this particular system xyz
As such I have already read those links.
Thanks
Regards
Sandeep
Hi Vekat,
I'm not talking abt my satellite system for now.(so I'm ruling out SDCCN in managed system)
I just need my license to reflect in my solman system.
I can see the new maintenance license for xyz as 05/06/2012 at service market place.
when I run RAGS_MK_DISPLAY_FILE in solman . It shows the old status as 02/07/2012 for xyz
As for my knowledge , REFRESH_ADMIN*SUPPORT job gets the required data from backbone to solman
I couldn't see any error logs for that job but still my renewed license is not getting updated in solman.
Let me know if I miss anything
Regards
Sandy
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