IRT & MPT status - questions about Solman 7.1 CRM UI
I am facing the problem and wondering if able to change title of e-mail which is triggered when time exceeded MPT and IRT in Solution Manager IT Management(CRM UI) . In SAP standard looks like 'Transaction: 12345 First Response Exceeded'. How to change it ?
Does the duration profiles SRV_RF_DURA and SRV_RR_DURA should be assigned accordingly to IRT and MPT during the 'SLA availability and response times' configuration in tcode SPRO?
Any tips appreciated.