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CTI Intigration in SAP CRM.


Now i have a task in CRM CTI, I am unable to configure the cti in crm system as per the documentation given by CTI Vendor(Solidus_ecare). main issue is, I am getting the web ui screen with inactive ready and not ready buttons even my dsktop manager is in ready could you please help me out to configure cti and make ready as active.if the problem is from configuration, let me know wher i have to chek to fix this issue.




Hi All,

Thanks for your Support,

Now I have closed this Issue.

My Special Thanks to "Andrei Vishnevsky".

The main reason for this Issue is CMS Profile. Now I have created new CMS Profile and it is working fine.



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