Error after upgrading to NW7.3 SPS5 (Enterprise Portal)

[Former Member]

Dear Experts,

Could you please help with my problem ?

I've just upgraded our Portal (NW 7.01 SPS6) to NW 7.3 SPS5. It seemed to complete successfully. And the system was restarted successfully with greenlight.

I could log on to the start page with no problem - http://en-adldbp-01:50000/startPage.

But when I clicked on the "SAP NWA" or "System Information" links, then they came with "Internal Server Error 500" and "Details: WebApplicationException log ID is [C0000A40607900440000000400001AF0]."

Would you please advise how to troubleshoot it from here ?

Many thanks

dan

[Former Member · Accepted solution]

Many thanks for quick reply.

Will try it on Monday and let you know.

Cheers

dang

[Former Member · Accepted solution]

Hi,

Please refer to this forum too.

http://forums.sdn.sap.com/thread.jspa?messageID=10727785#10727785

Best Regards,

Vasanth G

[Former Member]

Hi all,

Downgrading the SAP JVM only helped a bit.

Vasanth's suggestion of this link http://forums.sdn.sap.com/thread.jspa?messageID=10727785#10727785 solved the problem.

However, it should read like this ...

- To resolve the issue, open offlinecfgeditor

- In edit mode, go to security --> configurations --> ticket --> security --> authentication

- Highlight the "template=spnego" key and delete it

- Restart the system

Kind Regards

dang

[Former Member]

Probelm solved.

Many thanks for your help, Nicholas and Vasanth.

Points awarded accordingly.

Dang

[nicholas_chang]

Hi Dang,

Nice to hear that. Is good that you share the solution that will pose a great help to others who facing the same problem.

Cheers,

Nicholas Chang

[Former Member]

Dear Gurus,

Have you any other suggestions, please ?

Many thanks

dang

[nicholas_chang]

Hi,

Please raise an OSS to SAP for the note, otherwise, you might wan to manually downgrade it to .36.

Thanks,

Nicholas Chang

[Former Member]

Hi Nicholas,

Yes, we are using JVM 6.1.037.

However, there is no other version of JVM available in our system. And, note #1579119 is not yet released by SAP.

Hi Vasanth,

Thanks for the suggestion.

I drilled down to the Security/Configurations/Ticket level, there was no such key "template=spnego" in our system.

Have you any other recommendation ?

Many thanks

dang

[nicholas_chang]

Hi Dang,

This is known issue if you are using JVM 6.1.037. Refer to note 1675291 to downgrade the version.

Cheers,

Nicholas Chang