on 02-09-2012 8:54 AM
Hi,
We would like to set up for End-To-End Root Cause Analysis for SAP
BusinessObjects Enterprise XI 3.1. We have Solution Manager 7.0 EHP1
SP26 (Windows) and BOE XI3.1 SP3 installed (Windows). We have followed
as in End-to-End
Root Cause Analysis: System Landscape Setup Guide, available at:
https://websmp130.sap-ag.de/sap
(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=976054 . End-To-
End Analysis shows u201DNo Applicable Data Foundu201D. Looking through u201CTroubleshooting Guide End-To-End Workload
Analysisu201D and u201CEnd-To-End Diagnostics Trouble Shooting Guide missing
data in service session from BI/CCDB2u201D it seems as if Extractor FWK for
system BOD works for the system, extractors are scheduled and running
(green)/Screen copy in attachment. TA Listcube, Infocube 0SMD_PE2H for
Sysid: BOD shows data from today)/Screen copy in attachment. We too
have looked through Oss note Note 1357901 - RCA: Managed System Setup
for SAP BusinessObjects Enterprise.
SMDAgent at the BOE host has been installed, registreded and attached
successfully and the agent setup completes successfully BUT with a
warning: "
[Wilyhost Agent] Wilyhost Agent setup finished successfully with
limitations. Data of at least one action is not available in Enterprise
Manager(corpit43:6001).
[E2E RFC] The E2E Extractors were succesfully activated for
cphgit49/BOD/49 (cphgit49.ad1.danisco.com) (Platform Processing
Services, ADAPTIVE JOB SERVER, Crystal Report Server, INPUT FILE
REPOSITORY SERVER, Output File Repository Service, Central Management
Service, JOB SERVER)
[E2E RFC] The E2E Extractors Batchs were succesfully started for
cphgit49/BOD/49 (cphgit49.ad1.danisco.com).".
Looking at Extractor FWK Administration, extractor log for the BOE
system alle extractors seems to run successfully ( all green lights).
1626902 - Incomplete EarlyWatch Alert report due to SCRI extractor
timeout implemented (Validity: 30.01.2012 - active ).
Testing from RCA, Host Analysis, OS Command Console alle retreives-
/entries
except for DumpKPI's works fine ref. screen copy in attachment
For DumpKPI's we first had a timeout after 9 minutes ("default")
(SMDAagentApp log), then we followed up at timeout parameters and now
we do not get a timeout but the execution
seems to hang itself after some times and we
get the following error when trying to logon to BOE CMS or as error
message in SMDAgentApplication.log ...:"@CPHGIT49.ad1.danisco.com:6400,
kind cms which host
service null, are down or disabled".
SMDAgentApplication.log
Feb 1, 2012 9:48:10 AM [Thread[boe_kpis,5,main]] Warning
com.sap.smd.wily.hostagent.action.AbstractEpaAction - parseLine():
ignoring metric line <?xml version="1.0" encoding="UTF-8"?>
Feb 1, 2012 9:48:10 AM [Thread[boe_kpis,5,main]] Warning
com.sap.smd.wily.hostagent.action.AbstractEpaAction - parseLine():
ignoring metric line <KPI>
Feb 1, 2012 9:48:10 AM [Thread[boe_kpis,5,main]] Warning
com.sap.smd.wily.hostagent.action.AbstractEpaAction - parseLine():
ignoring metric line <Error>All the servers with CMS
CPHGIT49.ad1.danisco.com:6400, cluster @CPHGIT49.ad1.danisco.com:6400,
kind cms which host service null, are down or disabled
Feb 1, 2012 9:48:10 AM [Thread[boe_kpis,5,main]] Warning
com.sap.smd.wily.hostagent.action.AbstractEpaAction - parseLine():
ignoring metric line </Error>
Feb 1, 2012 9:48:10 AM [Thread[boe_kpis,5,main]] Warning
com.sap.smd.wily.hostagent.action.AbstractEpaAction - parseLine():
ignoring metric line </KPI>
Feb 1, 2012 9:48:10 AM [Thread[boe_kpis,5,main]] Warning
com.sap.smd.wily.hostagent.action.AbstractEpaAction - parseLine():
ignoring metric line
Thanks in advance for any input for this issue.
Hanne
Hello!!
Do you have the SP2 installed?? otherwise I think you might want to refer here:
1377938 - BOE extraction script for Solution Manager EhP1
Cheers,
Diego.
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Hi Diego,
Thanks a lot for your reply on this issue. The BOE is XI 3.1 SP3 HF2.
We have followed up as in the notes below.
Note 1357901 - RCA: Managed System Setup for SAP BusinessObjects Enterprise.
Note 1377938 - BOE extraction script for Solution Manager EhP1
In RCA, Host Analysis, OS Command Console commands as DumpServerAps, DumpServerJobserver, DumpServerCacheServer, DumpServerPageServer, DumpServerEventServer,
DumpServerFileServer, DumpServerWebiServer and DumpAlinXML return values ok, but when executing the command DumpKPIs it takes a long while and it then shows same output as seen in SMDAgentApplication.log "<Error>All the servers with CMS CPHGIT49.ad1.danisco.com:6400, cluster @CPHGIT49.ad1.danisco.com:6400, kind cms which host service null, are down or disabled" ref. below.
RCA, Agent Administration, Application Configuration, com.sap.smd.agent.application.remoteos settings,
ENV_HOST_BOE_CMS = CPHGIT49:6400
ENV_HOST_BOE_CMS_PWD = ****
ENV_HOST_BOE_CMS_USR = administrator
ENV_HOST_BOE_DIR = D:\Program Files\Business Objects\
SMDAgentApplication.log shows,
Feb 15, 2012 9:32:02 AM [Thread[boe_kpis,5,main]] Warning com.sap.smd.wily.hostagent.action.AbstractEpaAction - parseLine(): ignoring metric line <?xml version="1.0" encoding="UTF-8"?>
Feb 15, 2012 9:32:02 AM [Thread[boe_kpis,5,main]] Warning com.sap.smd.wily.hostagent.action.AbstractEpaAction - parseLine(): ignoring metric line <KPI>
Feb 15, 2012 9:32:02 AM [Thread[boe_kpis,5,main]] Warning com.sap.smd.wily.hostagent.action.AbstractEpaAction - parseLine(): ignoring metric line <Error>All the servers with CMS CPHGIT49.ad1.danisco.com:6400, cluster @CPHGIT49.ad1.danisco.com:6400, kind cms which host service null, are down or disabled
Feb 15, 2012 9:32:02 AM [Thread[boe_kpis,5,main]] Warning com.sap.smd.wily.hostagent.action.AbstractEpaAction - parseLine(): ignoring metric line </Error>
Feb 15, 2012 9:32:02 AM [Thread[boe_kpis,5,main]] Warning com.sap.smd.wily.hostagent.action.AbstractEpaAction - parseLine(): ignoring metric line </KPI>
Feb 15, 2012 9:32:02 AM [Thread[boe_kpis,5,main]] Warning com.sap.smd.wily.hostagent.action.AbstractEpaAction - parseLine(): ignoring metric line
Hanne
Hi Hanne!!
This could be related to your issue:
"The KPI script delivered with the standard delivery of Buisness Objects or attached to SAP Note 1357901 may run into an timeout or an error when it is executed."
check Note 1559198 - Missing KPI data for BOE 3.1 in Root Cause Analysis
Cheers
Diego.
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