on 02-08-2012 11:42 PM
Hello everyone,
I would like to add the fields "Goal" and "Goal: text" to the incident message screen.
I have read on many forums that they are not displayed by default which leads me to believe there is a way to show them.
Where can I modify the incident message screen to display them?
How do I do it?
Thanks,
Laurence Leung
Insurance Corporation of British Columbia
Hi,
can you please give more information about feature you are talking about?
Thanks
Regards,
Vikram
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Hi Vikram,
When we run transaction CRMD_ORDER and go under the "Worklist" tab, we can change the displayed fields.
When we use the "Show" option we see a list of fields we can display.
Two of the fields are "Goal" and "Goal: Text".
That means that "Goal" and "Goal: Text" are available fields.
But on the incident screen "Process Support Desk Message" (accessible via transaction SOLMAN_WORKCENTER") we can't seem to find the "Goal" and "Goal: Text" fields anywhere.
We want to be able to show these two fields and use them.
Is there anyway to do this?
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