Pick Qty not equal to Delivery Qty

[Former Member]

Hi all,

2 questions in this post (slightly different):

1. A customer may order 10EA of a product. Since we can only confirm 8EA today, they say they'll take 8 instead of 10. We can confirm 8, but the sales order will still be open until the last 2 EA are delivered. How can we have the order closed automatically after 8 is delivered? This is still on the sales order level.

2. On the delivery level, frequently on the delivery document, the picked qty doesn't equal the delivered qty. Lets say the delivered qty is 10EA. If the picked qty is only 8EA, we can change the delivered qty to 8EA and PGI that. However the SO is still open so it is still expecting us to create a delivery for the remaining 2 pieces. How can we prevent this without simply rejecting the order?

[jpfriends079 · Accepted solution]

Question 1.

You have 3 possible way of controlling it.

Option 1 - Change you quantity order from 10 EA to 8 EA and save the sales order.

Option 2 - Simply maintain reason for rejection for Item as "delivery complete". For this you might need to add reason for rejection.

Option 3 - If is a general practice in most of sales, on first reference to delivery, what ever may be the order quantities, the sales order should be complete. Then check the completion rule for Item Cat. It should complete on 1st reference. Else you have to manually follow above 2 options.

Question 2.

Follow Option 3 , if that is general practice for most of the orders.

Regards

JP

[Former Member]

Set the complete delivery box in customer master and didn't allow partial deliveries

[Former Member]

I believed the easiest way to do is to change quantity from 10 to 8 in your sales order.

[Former Member]

1. A customer may order 10EA of a product. Since we can only confirm 8EA today, they say they'll take 8 instead of 10. We can confirm 8, but the sales order will still be open until the last 2 EA are delivered. How can we have the order closed automatically after 8 is delivered? This is still on the sales order level.

Sales order does not need to be closed as once it is delivered, system will automatically consider it closed, you wont see it in VA05N for open items.

2. On the delivery level, frequently on the delivery document, the picked qty doesn't equal the delivered qty. Lets say the delivered qty is 10EA. If the picked qty is only 8EA, we can change the delivered qty to 8EA and PGI that. However the SO is still open so it is still expecting us to create a delivery for the remaining 2 pieces. How can we prevent this without simply rejecting the order?

This is standard controls. Depends what you ordered, if not fully delivered, system will know whether its open or not open. you can either reduced the sales order amount or cancel the remaining items. then again, changing the sales order amount may not be the legal option. you can still bill for 8 items and then cancel the sales order later on.