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Accessing CHARM from 3rd party Service Desk Solution

Former Member
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HI,

Is there any API from Solution Manager to access CHARM directly from a third party Service Desk solution? Solution Manager Service Desk API is related to the Incident Management, however I am very much interested in raising an approval change request in CHARM from an external service desk solution. If anyone has done this before then please assist.

Sharat

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Answers (1)

Answers (1)

Vivek_Hegde
Active Contributor
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Hi,

Solution Manager can be integrated with External SD.

Navigate to below SPRO path:

SPRO>SAP Solution Manager>cenario Specific Settings>Third Party Integration>External Service Desk

Reference:

http://help.sap.com/saphelp_sm70ehp1_sp23/helpdata/en/56/3bd4e4b4c54b2db779740a7f4dd723/frameset.htm

Regards

Vivek