email notification to support team

[Former Member]

Hello experts. I implement Solution Manager 7.1 Incident Management. I neet to notify support team when new incident is created and if incident dispatched to second line of support. In first case I use the action ZMIN_STD_FIND_PARTNER_FDT (copy of SMIN_STD_FIND_PARTNER_FDT).

I do not have problems if to correspomding support team in an organizational unit (Business partner) is appropriated any email address. But in this case the notice only on this address comes. How to make so that came to all members of team? I have ideas to use Shared Distribution list (transaction SO23). But in this case the system does not understand that I have specified the Distribution List. How to use the Distribution list and where it to appropriate in an organizational unit for the business partner (support team). I need to use Distribution List which created in SAP.

Many thanks for answers.

[Former Member]

Please check the following link where is described how to use a "recipient list".

[http://help.sap.com/saphelp_wp/helpdata/en/c7/4d09dc10af11d294d100a0c92f024a/content.htm|http://help.sap.com/saphelp_wp/helpdata/en/c7/4d09dc10af11d294d100a0c92f]

This is the only way to send a mail to more then one recipient.

[Former Member]

Thank you. But link dont't open.

"The page cannot be found"

And i know how to create Disrribution List via SO23. And also i know how it assigned to BP in Org. Managemnet (PPOMA_CRM). But i have any ploblems when the system try to send e-mail to my Distribution List.

Best regards,

Alex Nosevich

[Former Member]

Hi,

please check the link again:

http://help.sap.com/saphelp_wp/helpdata/en/c7/4d09dc10af11d294d100a0c92f024a/content.htm

Regards,

Vikram