Creating support notification (Solution Manager) from Web UI SAP CRM

[Former Member]

Hi,

We have integrated Solution Manager (SM) with SAP CRM.

Does SAP support has solution with support notification ?

How we can create support notification from Web UI SAP CRM ?

Denis.

[prakhar_saxena · Accepted solution]

Hi

What do you mean by integrated with SAP CRM ....does it mean you have integrated sap solution manager service desk functionality with crm service desk ?

SAP Solution Manager has its own web based service desk based upon SAP CRM functions and now in 7.1 you can use the ITSM features too

Please check

http://wiki.sdn.sap.com/wiki/display/SMSETUP/Home

Regards

Prakhar

[Former Member · Accepted solution]

Hi, Prakhar

Thanks for answer.

So, it's simple question.

Application Incident Management

As you know - you can create support notification by click Help - create support message.

How I can do it in the Web UI SAP CRM ?

Denis

[Former Member · Accepted solution]

Hi,

In crm web UI you can create the message by clicking create suppot desk message action, please connect to

service.sap.com/rktsolman , get some demos on how this CRM WEB UI works.

Hope this could give you a perfect understanding.

Thanks,

Jansi

[prakhar_saxena · Accepted solution]

Hi

There is a major change of inclusion of CRM ITSM in solman 7.1 that is why you might be confused.

Anyway let me explain

enter the tcode solman_workcenter in solman choose the incident management tab

now on the left side you can see an action for Create support message

thus clicking on it will open the browser for posting messages

(the same can be shared with end user for message posting )

further once posted it is accessible in this incident management tab for further processing and you get the status wise queries in overview.

hope its clear now

regards

prakhar

[former_member201769 · Accepted solution]

hi prakhar

Please share some knowledge in the following thread