Generic searches in Solman 7.1 Charm and Incident Management

[alexander_jaeger]

Hi,

I would like to configure some GENERIC searches in the web UI for ChaRM

and incident Managment.

Something like:

Show all my Incidents

or

Show all my Change Reqeust

or

Show all tickets where I am a Change Manager.

Like it is possible in crm_dno_monitor or in the Workcenter.

Afterwards I´d like to share that with the global Sharing tool.

Does anyone know if that is possible?

thanks and Best Regards

[Former Member]

Hi,

By default all these options available in CRM UI under change management,

please update hw you trying to connect CRM UI

Thanks,

Jansi

[alexander_jaeger]

Hi thanks for your answers,

If I define a query in the workcenter, how do I get it usable in CRM WEB UI.

In CRM WEB UI I can define a search which shows every Change for a specific BP, but that does´t help me if I want to share this query. I need something which shows for every users his/her Changes.

I do not understand what you mean with 'How do I connect to CRM UI'. Via Internet Explorer.

Thanks and Best Regards

Alex

[prakhar_saxena]

If all the users are using solman_workcenter transaction they get the default SAP defined queries automatically and in addition can generate more with queries option for themselves.

[alexander_jaeger]

But I don´t want to use the workcenter. I´d like to use the crm web UI.

[prakhar_saxena]

Hi

You can use the Query option to generate a specific output as per requirement

so got change management workcenter in solman_workcenter

left side choose queries and right side design it as per requirement

hope it helps

regards

Prakhar