When viewing the Returns Overview screen during the advanced returns process, there are a few documents which we are not using in our process, as they are being handled externally. Yet these documents are marked as incomplete (yellow status) within the overview screen, and the overall 'process status' is marked as incomplete (yellow status).
Specifically, the inspection document remains at an unprocessed status, because we are actually doing the inspection with an external WM system.
We're looking for a way to have this inspection documents removed from the returns overview screen, so the overall process status can be marked as completed (green status). Technically the process is successfully completed, but the process status doesnt reflect this in the 'returns overview' screen.
- Chuck
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