on 01-27-2012 9:32 AM
Hi experts,
I am new in SAP, I'd like to know if there is some documentation which can help me to configure the CRM UI to create new incidents, how does it work ? how can I add new fileds in this UI ? how can I modify the content of different fields (different status..)
Thanks a lot,
Hi
customization of CRM UI, can be done some f the CRM enhancement tools like EEWB, AET. with the help f CRM functional person,
but if you are looking a demo on how to create service desk ticket and more check with service.sap.com/rkt-solman -> select your solman version -> application incident management
Thanks,
Jansi
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