Minimum steps required for Change Management and Incident management

[Former Member]

Hello experts,

Does anyone have a check list of the absolute minimum steps required for getting Change Management and Incident management functioning in Solution Manager.

I just need it to function with creating changes and incidents and be able to assign them, change their status and close them.

The purpose is to get an idea if this is something for us to use. If we then find it useable, then we will go for a full scale implementation using official guides, education etc.

I just need an absolute minimum guide for demonstrating the functions, and if you guys have any recommendations, things we should pay special attention to or other experiences feel free to tell me.

Thanks in advance.

Regards,

Kenneth

[Former Member]

Hi

this has the list of blogs related to charm and service desk, pleaes refer the blog first step to proceed charm

http://wiki.sdn.sap.com/wiki/display/SM/WeblogsrelatedtoSolutionManager

and you can get demos on service.sap.com/rkt-solman

Thanks,

Jansi

[Former Member]

Thank you both, you provided me with very good links, i just browsed them, and it looks promishing

I will read them in more details during next week!

I was just wondering, if you implement the service desk, do you then also get incident management and issues management? Or is this something you then needs to implement afterwards?

Cheers,

Kenneth

[Former Member]

Hi,

There are a number of Blogs in the SDN about Charm and ServiceDesk, explaining first steps and more.

Check these to start:

http://wiki.sdn.sap.com/wiki/display/SM/ChangeRequestManagement

Regards,

Jan