Need Help - Service Desk - EMail Forward

[MaheshKumar]

Hi,

My requirement is when ever a message is created in service desk, one person have to get mail, irrespective of component. For every ticket a mail has to be generated and delivered to my boss mail id.

I would like to know is it possible.

Ur help is highly appreciated.

[Former Member]

Hi Mahesh,

yes, this can be done, this is one of the finest article, you can use this as lifelong reference

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/30bfb120-d4fa-2d10-7389-fadeee222...

Thanks

Jansi