Devices not connecting to Afaria

[Former Member]

I have been having a problem the last couple days of devices not connecting to Afaria. Afaria can connect to the devices to send policies but the devices cannot connect back. When trying to enroll, the app displays "Downloading enrollment data" followed by "enrollment failed" and when refreshing the connecting "Verifying device status" is displayed followed by "Connection failed." I have searched the knowledge base for an answer and rebooted both the Afaria server and Relay Server without success. Can anyone point me in the direction I should look at?

[Former Member]

Try un-enrolling the device and make sure the afaria client has administrator preveliges.

For iOS -> Settings -> General-> Afaria -> administrator preveliges.

Also check if the latest profiles are installed on your iOS device.

For android follow the same steps

Settings -> Applications -> Afaria -> Admin preveliges.

If this does not work, try generating a new code and try enrolling the device back:

Steps are shown here:

http://frontline.sybase.com/support/documents.aspx

Check for document on "Client Enrollment"

Regards

[Former Member]

I'm using Afaria 7 and have the same problem as mentioned, I could not found the document on "client Enrollment" at http://frontline.sybase.com/support/documents.aspx, appreciate if you can provide any reference for help.

Regards

Choong