Service Desk : ZMIN and categories

[Former Member]

Hi experts,

I am trying to use categories in Incident Management with the ZMIN transaction that I copied from SMIN. When I create a new incident, the Levels of Category are all disabled and I can not choose any thing.

How can I activate theses categories with the copied transaction ZMIN ?

Thanks a lot,

[Former Member]

Thanks,

I solved the problem, Go to IMG, Application Incident Management (Service Desk) -> Multilevel Categorisation -> Assign Transaction Types to Catalog Categories

I copied the SMIN entry to new one, and put ZMIN in the copy. Then I did like it is explained in the Multilevel Categorization document that we can find on the Market Place.

Rachid

[Former Member]

Hi,

check the CRM Forum Interaction Center for this problem. I am sure you will find something there.

Regards

Abosi