Schedule condition when BP is change

[Former Member]

Hi,

I´m working with Solman Service desk 7.1. In SPPFCADM I have define actions and schedule conditions, It sends email when the user status is change. Schedule condition is defined as:

&CRM Service Request.User Status& = E0002ZMIN0001

Now I have a new requirement, the incident is forward to a new processor, the user status is NOT change, but the processor does. This isn´t a fix value so, I don´t Know how to define this condition.

Can anyone please help me with this issue??

Thank you in advance,

Marta

[Former Member]

Hi, Marta.

May be it would be better if you shedule an action and then it will be executed manually after another processor is set?

[Former Member]

Please cehck below blog:

http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/7318

[Former Member]

Hi Vikram Jain,

It is a very usefull weblog, I used it for my customizing. This is setup for status change, my problem is that for BP changed I can´t fix a constant value to define a rule.

Thank you for your time.

Marta