SAP Support portal (download authorization)

[Former Member]

Hello experts! I'm 'super-administrator' on the SAP support portal (https://websmp206.sap-ag.de), but, by some reason I can't download any software from this portal, it says "To download software, you require the Download Software authorization. To request it, please contact the SAP System Administrator in your company" - but it's me! )) Help me to resolve this issue please...

[ThomasZloch]

The FAQs say that you should open a message under XX-SER-SAPSMP-SWC in case of problems with the software download.

Thomas

[Former Member]

Thomas, thank you for the promt reply, but unfortunately I'm not familiar with such abbreviations (XX-SER-SAPSMP-SWC ), what does it mean? Is this an email group I have to send an email to? Could you give me more details on this please?

[ThomasZloch]

This is the SAP component or application area under which you should open the message to SAP in the Support Portal.

Just starting as super admin?

Thomas

[Former Member]

Just starting as super admin?

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Yeah... and it doesn't look easy to me )) Could you give me the reference to some docs about it?