mail not sent to user after status is changed

[Former Member]

HI every body,

we using solution manager 7.0 ehp1, we have configured servicedesk and did all configuration of action profilei.e SLFN0001_ADVANCED action defination i.e Z_SENDMAIL_VIA_ACTION

and set the condition &CRM Service Process.User Status& = E0003SLFN0001

or &CRM Service Process.User Status& = E0005SLFN0001

as the user status is changed the system should send the reminder mail to the user, even i checked the SCOT setting they are fine,after changing the status mail is not sent to users and even in scot we are not able to see mail in waiting,

we tried to sent mail from sap business workplace, from there it is working fine,

am i missing some configuration ? becouse in other servers we applied the same setting and they are working fine

any suggestions please

thanks

vijay

[Former Member]

hi,

please do check whether you marked all the below correctly

Action merging - Max. 1 Unprocessed Action for Each Action Definition

Processing time - Processing when saving the document

Schedule Automatically is ticked.

Delete processing is unchecked.

and check this for reference

Thanks

Jansi

[sunny_pahuja2]

Hi,

Check SAP note 691303.

Thanks

Sunny