Contract Generator - Document Processing Fails

[Former Member]

Hello All,

I just configured Contract Generator for my SAP Sourcing Instance.

Now the WordService is up and running at http://<hostname>/WordService/wordservice.asmx

However, I cannot add new documents/contracts as the processing of the document fails. The error I observe in the FCI logs is:

1/12/2012 2:38:30 PM local3 INFO class=Global.asax.cs;sessionid=fciSessionId;username=fciUserId;server=SERVER;method=Application_Start

Word Automation Service Starting ...

1/12/2012 2:38:30 PM local3 INFO class=Global.asax.cs;sessionid=fciSessionId;username=fciUserId;server=SERVER;method=startWordInstance Word instance is starting....

1/12/2012 2:38:32 PM local3 INFO class=WordService;sessionid=VhI9g9mMXKVMvXJdKME815cW5MA1zmvTNAGSJVcA_SAP;username=-2147483518:104:test User2;server=SERVER;method=processDoc Processing processDoc for user -2147483518:104:test User2

*1/12/2012 2:38:32 PM local3 CRITICAL class=WordService.asmx.cs;sessionid=VhI9g9mMXKVMvXJdKME815cW5MA1zmvTNAGSJVcA_SAP;username=-2147483518:104:test User2;server=SERVER;method=processDoc The open document Install Guide Notes.docx operation in Word failed. This is likely caused by a message box. Please go to c:\fci\temp\634619759126793750 to investigate.*

1/12/2012 2:43:13 PM local3 INFO class=WordService;sessionid=VhI9g9mMXKVMvXJdKME815cW5MA1zmvTNAGSJVcA_SAP;username=-2147483518:104:test User2;server=SERVER;method=processDoc Processing processDoc for user -2147483518:104:test User2

Anyone have any ideas as to why the Processing fails and what the 'messagebox' error is?

I have verified all permissions and networking settings, and they seem to be in order.

All help is appreciated.

Edited by: jaysutton on Jan 13, 2012 10:44 PM

Edited by: jaysutton on Jan 13, 2012 10:59 PM

[Former Member]

It worked thanks!!

[Former Member]

Jay.. can you please let me know what the issue was and how you fixed it?

I'm stuck with the same error.

Thanks

David

[Former Member]

Hi,

2 things that you can check are:

1. The Virus scan can be stopped and restarted. Sometimes that can be an issue.

2. We once had an issue wherein the PROD Admin password which was encrypted into the Contract gen got changed and the contract gen ceased to work after that

Obviously raising an OSS message with SAP will help as well, if everything else looks fine

Hope this helps,

Vikram

Edited by: Vikram Shukla on Jan 13, 2012 11:37 PM