Mail not getting sent

[Former Member]

Hi

We are trying to setup and configure a new E-sourcing environment. While doing that , we found the issues -

1) After one Rfx is created one notification mail is coming but when the phase is advanced to Rfx approval , No mail is coming to Approver .

2) After The Rfx goes to Open for review phase , it can be advanced to next phase ( open for response button is faded and no mail is getting triggered)

3) If Rfx is moved to Open for response phase ( skipping the other phase ) , supplier can not view the Rfx also no mail notification is going to supplier .

While cheking the logfile we found the below-

TransientEventExecutor: EVENT_MAIL_MESSAGE_CHECK (0) event_mail_message_check daemon javax.mail.SendFailedException: Sending failed;

nested exception is:

javax.mail.SendFailedException: Invalid Addresses;

nested exception is:

javax.mail.SendFailedException: 550 5.7.1 <mail address>... Sorry,we do not relay invalid senderdomains:rakesh.daiya<@abc.com.>

But this mail address are correct . Also the Rfx creatin mail is getting triggered to collaborator but no other mails as above .

Regards

Sudipta

[former_member187934]

Sudipta,

550 5.7.1 <mail address>... Sorry,we do not relay invalid senderdomains:rakesh.daiya<@abc.com.>

That's a message from the SMTP server to your Sourcing application. It's not a sourcing problem issue but the SMTP server refusing to send or relay email to that address.

Alan

[Former Member]

Yes , you are correct saying that the mail is refused by SMTP server . The reason being - our SMTP only allows the mail which is sent from admin mail id ( sourcing at hrservice.com and this id has been set up at company page ).

Now any approval mail sent from RFX should be from Admin mail id but insted of that this mails are being sent from buyer mail id and that's the reason the mail is blocked by SMTP .

For an example - Rfx approval mail uses the mail template the has the configuration ( SAP default ) -

From - owner

To- Approver

So rfx approval mails are being sent from buyer's ID (owner of Rfx) . But this mail needs to be sent from admin ID ( sourcing at hrservice.com ; ) so that it is allowed by SMTP .

Is there any configuration for mapping the owner ID to company Admin ID ?

Appreciate Your help.

Regards

Sudipta

[Former Member]

Hi,

Is the domain 'abc.com' correct?

Regards

Moumita