on 01-13-2012 10:27 AM
Hello,
how can I do the transition from SLFN to SMIN?
I want to have the possibility to process existing SLFN messages until they are closed and I want to restrict the way of opening messages only to the new transaction type SMIN.
I read that this is possible via authorization but is it possible to do it only in a technical way? To set in SolMan "if creation of a new support message use always type SMIN"?
Thanks for you help
BR
Tanja
Hello Tanja,
Is your issue resolved.
Close this thread with your inputs ...if you have got any other steps useful
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Hello Tanja,
Have you resolved this issue?
Dmitry
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Hello,
Migration from former SLFN documents to SMIN documents is not possible, as the new SAP ITSM
is available only on SAP WebClient with new business object types
The former Incident Management scenario, SLFN documents, can still be used after an upgrade to the next SAP Solution Manager release. SAP recommends a transition phase, as shown in the figure below.
Existing support messages (SLFN) should be processed in the Work Center or SAP GUI, until they are completed.
See note 1613908 Old Transaction Types in SAP Solution Manager 7.1
There is no support for using crmd_order or the old message documents in 7.1. The note states that existing documents can be finished but if you continue creating new ones with the old transaction types you will not get any support.
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