Post Credit to Customer against incorrect Bill

[Former Member]

Hi Experts,

I am facing a complicated situation.

A utility customer has been billed for a particular period incorrectly.

The billing docs for the installation have been generated and processed completely.

After some time it is found that the customer was billed incorrectly and it needs to be credited.

Under normal scenario, we take the bill and post a credit by reversing it using EA16 (Manual Billing), and it works fine.

However, in our case, the Billing doc is archived and hence cannot be used in EA16.

How can we credit the customer in such a case?

Thanks,

Ravi

[ivor_martin]

Hi,

Try to use EA16 without reference to the original billing document.

So you would access the appropriate Rate category and quantity/price to be billed.

If your requirements are more complex than that, post a direct FICA document using "Post document" transaction FPE1, and specify the consumption Quantity in the GL item entry screen (if you wish to enter the delta consumption).

I hope this helps.

Ivor Martin