Service Desk : Notification Message SMIN not displayed in Messages Section

[Former Member]

Hello,

In SolMan Workcenter, in the tab "Incident Management", I did the following :

1- I created a new message using the link "New Message" under the section "Common Tasks"

2- on demand from the system, I choosed SMIN as type of my message

The Messages created with this procedure will be found in the section:

Overview -> Query -> My Incidents & Problems

But, when I use the transaction type SLFN instead of SMIN (not recommanded by SAP) the messages will be found in the section:

Overview -> Overview -> Support Notification

In this area we can find messages by :

- Reported by me

- For processing by me

- Processing by my team

It is what I want to have with SMIN messages...

What should be done to have the messages type SMIN created in the same section where SLFN are created ?

Thanks a lot,

[Former Member]

Hello,

Solution found :

You have to close/re-open the screen of solman_workcenter

Thanks,