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Cannot log out EP users

Former Member
0 Kudos

Hi!

We have a Java ( EP7) system with this problem.

on the same computer:

- the 1st user logs out from the EP, kill the session

- the 2nd user starts the IE7, and gets into the 1st user's session directly.

Is there a way to fix this problem without using IE internet option->... delete cookies because it is impossible to

enforce every user to practice this.

Thanks!

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hello Christy,

Both users using same machine to login? If yes, please select "Empty temporary files when exist": option as already suggested by Ashutosh.

Hope it helps.

Thanks,

Siva Kumar

Answers (4)

Answers (4)

Former Member
0 Kudos

Hi Christy,

Can you confirm if this workaround is working for you:

-


This is happening because the backend connection is still active.

You can try any of these two options:

A.If you have to resolve this problem permanently, do the following activies.

( this activity need to be done on all browser of users )

1. open internet explorer

2. Go TOOLS --> Internet opitons.

3. then got Advance

4. now in setting box, scroll to security.

5. now check the check box ( EMPTY TEMPORARY INTERNET FILES FOLER .....)

6. Click on apply and ok.

You can enforce forced LOGOFF on browser page closing using this code:

B.

To force a logoff when the browser is closed would be to import the Masthead iView into Eclipse and add the following Javascript code :

EPCM.raiseEvent("urn:com.sapportals.portal:user", "logoff", "");

With this the DSM terminator is called whenever the user leaves the portal for another website or closes the window.

Additionally check this:

Regards,

Ashutosh

Former Member
0 Kudos

Thanks for all replies. Sorry for being late to respond.

I will try every recommendation and update here.

I have one more question:

is that 1st users' logon info remaining in a cookie?

If so, how to display the cookie content? How to configure so that this type of cookie can be destroyed at logging out of EP?

Best regards.

Former Member
0 Kudos

HI,

Depending on your security setting on the browser,cookies might be stored in the system

To view the cookies:

Viewing cookies

From the Tools menu, or the Tools drop-down at the upper right, select Internet Options.

Under "Browsing History", click Settings.

Click View Objects or View Files

Changing cookie settings

From the Tools menu, or the Tools drop-down at the upper right, select Internet Options.

Click the Privacy tab.

Click Advanced.

To override the automatic cookie settings, click Override automatic cookie handling, and then make your selections from the radio buttons below.

Click OK to close each of the open dialog boxes

To delete cookies:

Internet Explorer 8 and above

From the Safety menu in the upper right, click Delete Browsing History... .

Deselect Preserve Favorites website data, and select Temporary Internet files, Cookies, and History.

Click Delete.

Back to top

Internet Explorer 7

From the Tools menu in the upper right, select Internet Options.

Under "Browsing history", click Delete... .

To delete your cache, click Delete files... .

To delete your cookies, click Delete cookies... .

To delete your history, click Delete history... .

Click Close, and then click OK to exit.

Regards,

Ashutosh

Former Member
0 Kudos

Hi Christy,

This is happening because the backend connection is still active.

You can try any of these two options:

A.If you have to resolve this problem permanently, do the following activies.

( this activity need to be done on all browser of users )

1. open internet explorer

2. Go TOOLS --> Internet opitons.

3. then got Advance

4. now in setting box, scroll to security.

5. now check the check box ( EMPTY TEMPORARY INTERNET FILES FOLER .....)

6. Click on apply and ok.

You can enforce forced LOGOFF on browser page closing using this code:

B.

To force a logoff when the browser is closed would be to import the Masthead iView into Eclipse and add the following Javascript code :

EPCM.raiseEvent("urn:com.sapportals.portal:user", "logoff", "");

With this the DSM terminator is called whenever the user leaves the portal for another website or closes the window.

Additionally check this:

Regards,

Ashutosh

Former Member
0 Kudos

Hello Christy,

Please look at below mentioned note, it will resolve the issue.

https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1492568

Regards,

Amit Barnawal

Former Member
0 Kudos

Hi Christy,

1). Both the user's are using same login to the system ? if yes, then it could be possible.

Can you please request the user to logoff the system after signing off from portal and ask the second user to login with his Windows account and try again ?

2). Please also try to use different browser for same login's.

3). If both users are using different login's and still getting same error, then please check authschema.xml file in portal for code below

if (IPortalComponentRequest requestobject.getUser().isAuthenticated())

{

//redriect to page that inform the user is already log on

}

4). If both users are using different login's - Can you check SSO certificates , if you have SSO installed

Regards,

Sravanthi