Credit Memo Request Vs. Invoice Correction Request

[Former Member]

Hi,

I have done tests and searched the forums but I don't understand the difference between a credit memo request and invoice correction request.

What are the business scenarios for each? They both create a credit memo in the end (just one has 2 line items and the other has 1).

Thanks,

[Former Member]

Hello,

When customer has a complaint about the products or when return delivery happens, usually you give the customer credit memo with reference to the credit memo request. It can either be created with referent to sales order or billing documents.

Whereas in Invoice correction request, any changes occurs in either quantity or value of the order, you create invoice correction request which is followed by credit memo. It always be created with reference to billing documents. Morever its not necessary that credit memo always be created, it may be debit memo as well.

Hope it clears your doubt

Regards,

Jaydeep

[Former Member]

credit memo request is a sales document used in complaints processing to request credit for a customer.

invoice correction request is used for correcting the quantity or price of one or several items in the invoice