on 01-06-2012 11:39 AM
Hi,
I have got a bunch of WebI reports created on SAP BW 7.3 (OLAP Connection as well as UNV connection). They are running fine on BI Launchpad as well as WebI Rich Client.
However, in mobile device, they give the error "Internal Server Error occurred while processing your request. Contact your administrator. MOB 07002."
I am downloading the reports for first time and still getting error. So the standard solution to delete file from local server and try again is not working as there is no file to delete.
If in same report I replace BW Universe with non-OLAP universe, it works great.
Any idea how to fix this? BO server is BO 4.0, SP2
Regards,
Nikhil
Hi Nikhil,
Were you able to resolve this issue?
Thanks
Mallik
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Hi Nikhil,
Go through the below thread and see if it helps.
http://scn.sap.com/thread/3210555
and (MOB07002) in the below.
http://help.sap.com/businessobject/product_guides/boexir4/en/402_mobiPad_errmsgs_en.pdf
Refer to below notes and also check if you are using any mobile unsupported features on webi layouts
1824761 - Opening Webi report on SAP Mobile BI app gives MOB07002 error
1652258 - MOB07002 Error on SAP BI App for iPad while opening a report
Thanks
Mallik
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Hallo Nikhil
It’s a while here, but
did you find a solution to this problem?
We are in the same situation right now:
Mobile User (iPad) gets a session on BI Plattform - then “MOB07002” appears on the iPad.
Any suggestions?
Kind Regards
Ann
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Hello Nikhil,
this error code means that the XML is not well formed thus the client is not able to parse it.
In the first instance it is important to accurately follow the instructions in the [SAP BusinessObjects Mobile Installation and Deployment Guide|http://service.sap.com/~sapidb/011000358700001256052010E/xi4_mobile_inst_deploy_en.pdf]
If after reviewing the installation and configuration steps the problem persists, it would be better to open a support message because this would need intensive investigation that would be faster and more effective in such way rather than in this forum.
Thanks!
Best regards,
Simone
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