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How to automatically assign the message processor

OBEKMEZCI
Explorer
0 Kudos

Hello,

I have configured ppoma_crm organizational model and I have configured rule 13200137 responsibility assign. The system assigns support team automatically and correctly but message processor is always initial. Anybody knows that how I can assign message processor automatically from ppoma_crm organization model. Thank you for your efforts.

Accepted Solutions (1)

Accepted Solutions (1)

prakhar_saxena
Active Contributor
0 Kudos

Hi

Thats a manual step

the team member logs in to solman and choose the ticket with new status then they goto change mode assign to themself

and change status to in process

but in case you have only one person you can do the config for message processor determination via partner determination proc etc

hope it clarifies

regards

prakhar

OBEKMEZCI
Explorer
0 Kudos

Hello,

I have configured for message processor determination via partner determination rules, but it didn't work. Anybody knows that how should I determine parner determination customizing. Now I configured access sequence 0009 "Organizational Data: Employee for an Org. Unit" for SLFN004 Message Processor.

Answers (0)