unable to logon to irj/portal in BI system

[Former Member]

Hi Gurus,

In the J2EE Useradmin or /irj/portal logon screen, after entering valid user ID & password we are getting the same login page with the User ID field and password field empty, without showing any error messages.

If we enter incorrect user ID or password it says "user authentication failed".

This is happening for all user IDs (even for super administrator).

We are able login to the Visual administrator.

can any one help me

[Former Member]

Check your SSO certificate from Visual admin and regenerate or modify the certificate by choosing DSA algorithm.

Also check the validity if the tickets in STRUSTSSO2 and see whether tickets are exchanged or not.

Regards,

Ashutosh

[Former Member]

Hello,

This is known issue.

It happens when you created SSO self-signed certificate with RSA algorithm instead of DSA. Please verify all server certificates if you have modified them.

Please check ../j2ee/cluster/server<x>/default.trc file for root cause.

Thanks,

Siva Kumar

[Former Member]

Hello Sarman,

Can you please check below parameters in visual admin.

EvaluateTicketLoginModule SUFFICIENT {ume.configuration.active=true}

BasicPasswordLoginModule REQUISITE

CreateTicketLoginModule OPTIONAL {ume.configuration.active=true}

To do so open Visual Admin and go to Server->Services->Security provider.

Select "ticket" from the list. Configure it here

There is no need to restart the instance afterwards.

Regards,

Amit Barnawal

[Former Member]

Hi Amith,

I checked all those login modules that are maintained correctly still i am not able to login

[Former Member]

Hello Sarmaan,

Use the Web Diagtool (note 1045019), example 3 'Authentication' to start the tracing, and then reproduce the issue.

The diagtool produces a log in html format.

Can you please provide that log ?

Regards,

Amit Barnawal

Edited by: Amit Barnawal on Jan 4, 2012 4:26 PM

[Former Member]

Hi,

Make sure you have the name "SAPLogonTicketKeypair" and"SAPLogonTicketKeypair-cert" exactly with out case mismatch and try to login again.

You can find this VA=> key storage ->Ticket keystore.

Thanks,

Subhash.G

[canute]

Hi,

I had the same issue, and been searching for the origin of this error.

Foutunately, I checked the names SAPLogonTicketKeypair"  and"SAPLogonTicketKeypair-cert" and they were wrongly named...( LogonTicketKeypair"  and LogonTicketKeypair-cert )

After changing the names to SAPLogonTicketKeypair"  and"SAPLogonTicketKeypair-cert, all worked fine..

Thanks a lot....