How to cancel sale order for partial delivered sale order

[dharmveer]

Dear Team,

Since we have sale order for some quantity also partial delivered now our customer does not intend to buy further then we want to know that what should be the best practice to cancel the quantity which is not delivered because now its not required,please request all of you to share some views..

Thanks,

Dharmveer

[former_member140495]

This message was moderated.

[Former Member]

Hello,

You may do both the options provided in the above threads... ie.. you can se a Reason for Rejection or make the ordering qty the same as of the delivering qty.

But if you set the sales order item a Reason for rejection a reject the line, the system will show the order as rejected. So better is the make order qty same as the delivered qty. If the system is not allowing to do so (greyed out), the set a reason for rejection.

Regards,

SAM

[former_member183879]

Hi,

For the specific line item, please include a reason for rejection. Once this is done, it will not be possible to create any more deliveries for the remaining quantities.

After providing the reason for rejection, you can also check the completion status of the sales order item. It should say that the item is completely processed. If this is available, then the transaction is correctly updated.

[Former Member]

Hi Dharamveer,

The best way is to make the order qty is equal to the quantity delivered. This way, when some one looks at this order in future - they think that the order was for X and the delivery was for X qty is completed. They will not know the background of the issue unless they go through change log. Even in change log, they see that the Ord qty was adjusted, but may not understand why?

The good practice is to make order qty equal to already delivered qty.

Create a new line for the remaining qty and reject the same with appropriate reason for rejection. This was any one can understand the background , the reason for rejection easily. Hope it helps !

[Former Member]

Hi Dharamveer,

The best way is to make the order qty is equal to the quantity delivered. This way, when some one looks at this order in future - they think that the order was for X and the delivery was for X qty is completed. They will not know the background of the issue unless they go through change log. Even in change log, they see that the Ord qty was adjusted, but may not understand why?

The good practice is to make order qty equal to already delivered qty.

Create a new line for the remaining qty and reject the same with appropriate reason for rejection. This way, any one can understand the background , the reason for rejection easily. Hope it helps !

[Former Member]

Rather than changing the quantity in the order, I'd suggest you reject the line item specifying a suitable rejection reason.

This will close the order.

[jpfriends079]

Best way will be maintain Reason for Rejection for Item in Sales Order Overview - reason for rejection:Tab.

By maintaining this your sales order status will become Complete and you will not be able to refer the doc for future reference.

Regards

JP

[former_member209761]

Dear Dharmveer,

Make the order qty in the sales order (va02) equal to the delivered qty.

And Save the order.

If the order has other line items also which are not delivered , then for these line items, you can either assign a reason for rejection or delete those line items from the order.

Check and revert back.

Thanks & Regards,

Hegal K Charles

[bsivasankarreddy_reddy]

hi

please goto va02 and choose your line item , and change the ordering quantity, it means , you enter delivery quantity only for particular line only,