Service Desk - Created by user name is RFC username

[Former Member]

Hi

In crm_dno_monitor message created by is displaying RFC user name used in back to my dev. as per my knowledge it should display name of message creator who created message by help>create support message. My transaction type is SLFN. Can any one tell me how can solve this issue.

Thank You

[prakhar_saxena]

Hi,

Chk sap notes

Note 1342617 - Incorrect reporter for new message

Note 1023832 - Reporter in SLFN list wrong or missing

Note 1017911 - Display of reporter and processor in message reporting

Note 1036161 - Enhancing the monitor display - Reporter, processor

Regards

Prakhar

[Former Member]

HI Prakhar,

Thanks for the help. I have gone through above notes. Still RFC user name is coming in created by name column. Will look into this.