Error creating request when using CUP in GRC 5.3

[Former Member]

Hello guru's

when user is trying to create request in CUP , he is facing an error message at top indicating Error Creating Request ,

The error message is " * Exception in getting the results from the web service : Service call exception; nested exception is: java.lang.Exception: Incorrect content-type found 'text/html' * "

can anyone help me how to trace the problem.

thanks and regards,

keerthi

[Former Member]

Can anyone please check the issue ,

[Former Member]

Hi surfers,

There're a couple of notes regarding this issue. Have you checked them? One of them is mentioned above.

Also I think it's important to check the text files, have you uploaded this files again after SPs??

Note 1257252 - Post upgrade tasks in Compliant User Provisoning (CUP)

Also have a look at: http://forums.sdn.sap.com/thread.jspa?threadID=1686746

Cheers

Diego.

[Former Member]

Hi Diego ,

thanks for your reply.

i want to have a conformation that create request which is created by using http://<server>:<port>/AE/index.jsp is same as that of which is created by using the webservice .

Thanks for your suggestion

[Former Member]

Hi Surfers,

There're two basics ways to create a request.

http://<server>:<port>/webdynpro/dispatcher/sap.com/grc~acappcomp/AC

Compliant User Provisioning -> my work tab -> create request

and the second one mentioned by you earlier.

The "request form customization" only applies if you access using the second option.

You can try creating the request using the first option in order to find the root cause of the problem. Anyway you have to check the notes mentioned earlier first.

Cheers,

Diego.

[Former Member]

HI all

I am also gettting same error like this..We created CUP Requests one hour before ..But we are not able to create CUP Requests now.. I got below error message in system log.

Risk analysis failed: Exception in getting the results from the web service : Service call exception; nested exception is: com.sap.engine.services.webservices.jaxrpc.exceptions.InvalidResponseCodeException: Invalid Response Code: (401) Unauthorized. The requested URL was:"http://c700u121.com:50000/SAPGRC_CCRiskAnalysis_V01/Config1?wsdl&style=document"

2012-03-08 13:05:25,558 [SAPEngine_Application_Threadimpl:3]_23 ERROR com.virsa.ae.core.BOException: Exception in getting the results from the web service : Service call exception; nested exception is:

com.sap.engine.services.webservices.jaxrpc.exceptions.InvalidResponseCodeException: Invalid Response Code: (401) Unauthorized. The requested URL was:"http://c700u121.com:50000/SAPGRC_CCRiskAnalysis_V01/Config1?wsdl&style=document"

com.virsa.ae.core.BOException: Exception in getting the results from the web service : Service call exception; nested exception is:

com.sap.engine.services.webservices.jaxrpc.exceptions.InvalidResponseCodeException: Invalid Response Code: (401) Unauthorized. The requested URL was:"http://c700u121.com:50000/SAPGRC_CCRiskAnalysis_V01/Config1?wsdl&style=document"

at com.virsa.ae.accessrequests.bo.RiskAnalysisBO.findViolations(RiskAnalysisBO.java:199)

at com.virsa.ae.accessrequests.bo.RiskAnalysisBO.findViolations(RiskAnalysisBO.java:80)

at com.virsa.ae.accessrequests.bo.RequestBO.saveRiskAnalysis(RequestBO.java:4087)

at com.virsa.ae.accessrequests.bo.RequestBO.saveNewRequest(RequestBO.java:408)

at com.virsa.ae.accessrequests.actions.CreateRequestAction.createRequest(CreateRequestAction.java:381)

[Former Member]

Hi Naga ,

please check this link

i got my issue fixed and posted the solution on the above link

[Former Member]

Thanks for your replies

whenever the end user is trying to create request through web request its giving the error message as "Exception in getting the results from the web service : Service call exception; nested exception is: java.lang.Exception: Incorrect content-type found 'text/html'"

but it is working fine when the request is processed using CUP

please guide me...

Thanks and regards,

keerthi

[Former Member]

I think I have seen this issue when the password has expired for the user id that is used in (configuration -> Miscellaneous ->Workflow types) for CUP.

Also please check the following SAP NOTES

[1296632 - java.lang.Exception:Incorrect content-type found 'text/html'|https://service.sap.com/sap/support/notes/1296632]

[Note 1522564 - How to test a web service|https://service.sap.com/sap/support/notes/1522564]

Edited by: Nishant Sourabh on Dec 28, 2011 10:02 AM

[Former Member]

Hi!

In addition to what Nishant said, take into account this related note:

[1296696 - GRC UME user password gets expired after some time.|https://service.sap.com/sap/support/notes/0001296696?nlang=E]

I've already implemented it after a similar issue.

Cheers,

Diego.