Return and repair processing

[Former Member]

Hi,

We are facing problem in mapping Return and repair processing. The Document type we are using for repair request is RAS and a per the standard functionality the document will be reflected after completing the technical check and then its creating the repair item automatically as per the setting . The problem in our case is the system is not generating the repair item automatically even the status is changes we should manually need to do it .please have a look for the better process understanding

With Regards

[jpfriends079]

For you repair item category, say, IRRP-Repair.

Based on your process flow, you need to have Repair proced., say, 0001-Serviceable items on loan repair proced.or 0002-Replacement in service management section in Item Category (VOV7).

By this in main item for service will have additional tab for Repair.

Regards

JP

[Former Member]

Hi ,

Thank you for the replay. I have already assigned the repair procedure for the main item (IRRS) as per the standard setting . do we need to assign it to IRRP too.The problem is after the technical check the repair item (IRRP) is not automating along with service order(SM03)..

Edited by: Aadithyan on Dec 27, 2011 6:37 AM

[jpfriends079]

Yes. I believe you need to have repair proced for the Item Cat.

Item Cat	Repair Proc.
IRPA-Fixed Rate Repairs	0001
IRRA-Repair Costs	0001
IRRE-Return for Repairs	0001
IRRP-Repair	0002
IRRS-Rep. Serv. Resources	0001

Regards

JP

[Former Member]

Hi,

The system is not creating the repair item automatically even after the User decision its shows Business decision is required and need to do it manually

Repair items could not be generated automatically for Repairs / Service and 37

Message no. V1879

Diagnosis

One of the following situations has occured in Repairs / Service 37:

1. There is more than one data basis for generating automatic repair items.

The system does not propose any data.

2. The open quantities are not covered by the available items.

Check the situation and, if necessary, change the data manually.

[jpfriends079]

Frankly, I have very limited experience in After Market.

So, I would suggest you to refer SAP Building Block D42 - Returns and Repairs at Plant for IT Services.

This might assist you with Config guide & business process.

Regards

JP