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Service Desk - Configuration Errors

MaheshKumar
Contributor
0 Kudos

Hi All,

I have configured service desk but i have following queries.

1.When i receive a ticket, for evry ticket in right top corner it shows a error, it says to select sold to party. for evry ticket i need to add sold to party manually. ( i have two sold to parties). Is there any way i can assign only one sold to party automatically.

2. In create rule i have created two rules in crm_dno_1. But in status it says responsibility is incomplete.

3. In ppoma_crm i have created organisation structure but none of the object has got business partner. they are blank.

I will be glad if some can post ur suggestions.

Thanks in advance

Accepted Solutions (0)

Answers (2)

Answers (2)

MaheshKumar
Contributor
0 Kudos

if i submit meesage from solman im not getting errors but if i submit a message from prd or dev , im getting error.

Kindly assist me regarding this.

Former Member
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Hi

for sold to party auto determination please follow this

regarding ppoma_crm please follow this

Hope this helps

Thanks,

Jansi

MaheshKumar
Contributor
0 Kudos

After following above documents i have configured but could not able to finish. Still getting erros