incident management in webclient

[Former Member]

Hi, I am configuing the incident management in solman 7.1 and running into some probelms. Can someone help me with it?

First I seems not able to see all the functionality tabs such as "time recording" in the business client. I have the business role"solmanpro" included in SU01\parameter. What else should I need in order to see the full function of the incident management interface.

second question: If I have the support team determination rule set up correctly, should the "service team" field populated automatically beased on the ibased it selected?

Your help is very much appreciated.

[Former Member]

Hi,

Incident Management WorkCenter setup activities are documented step-by-step in the Time Recording section in the IMG. Time Recording tab is available within the Incident Managment workcenter. Time Recording can occur within the GUI via a manual call or the reminder action.

check this link http://help.sap.com/saphelp_smehp1/helpdata/en/bf/cafba9f23c48e8933c8389d837f995/content.htm

[Former Member]

Hello Hailan,

All your queries will be answered by Solman security guide. Please go through it.

http://service.sap.com/instguides > SAP Components>SAP Solution Manager security guide.

Thanks,

Siva Kumar