on 12-21-2011 1:40 PM
Hello,
the problem, that there are a automatic mail sent from sap.
in the sap its seem sent correctly, but in the inbox of user it arrived very late (10 hors after)
do you have please an idea to resolve this problem
thanks alot in advance
Best Regards,
nana
that there are a automatic mail sent from sap
Are you using CCMS Alerts?.... If thats the case CCMS alerts go out via client 000, so check that the timezone in client 000 is consistent with your current timezone. Check STZAC in both clients.
Regards
Juan
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Can you describe the scenario better?....
When the mails goes into SOST, are they scheduled to be sent in 10 hours?..
If you have a problem with your timezones you will see the mails going into SOST with a time delay, if that was not the case and the mails are leaving the system (SOST) on time but not delivered then you need to talk to your mail team
Regards
Juan
Hello,
I checked in the system, in Tcode SOST i found that all mails are sent to this user:
the mail in status "waiting for communication services" ==> afeter that the job witch send the mail ==> i find that the status of the mail is 'Transmitted" .
but the user didnt receive any mail from SAP
Best Reagards
nana
Edited by: nana85 on Dec 26, 2011 3:59 PM
Hello Nana,
As Juan said, it might happen when SAP_CONNECT* job is not running periodically in the system. Please check that.
Thanks,
Siva Kumar
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by running TZCUSTHELP i found :
Time Setting in Operating System
System Date.....................: 21.12.2011
System Time.....................: 16:00:26
System Time Zone Offset to UTC..: 3.600
System Currently in DST.........: NO
Current UTC Date................: 21.12.2011
Current UTC Time................: 15:00:26
Current User Date...............: 21.12.2011
Current User Time...............: 16:00:26
Current User Time Zone..........: CET
System Time Zone................: CET
Current System Date.............: 21.12.2011
Current System Time.............: 16:00:26
System time zone seems to be correct
Current User Date (Entered).....: 21.12.2011
Current User Time (Entered).....: 16:00:00
Current User Time Zone (Entered): CET
Current User Time (Conversion)..: 21.12.2011
Current User Date (Conversion)..: 16:00:26
UTC timer seems to be OK.
and by running RSDBTIME i found :
Universal Time Coordinated UTC....: 1324479858
Date and time of database.........: 21.12.2011 16:04:18
Date and Time of R/3-Kernel.......: 21.12.2011 16:04:18
Date and Time of ABAP-Processor...: 21.12.2011 16:04:18
ABAP Timezone Setup ..............: 3.600
Date and Time / localtime ........: 21.12.2011 16:04:18
No Time Inconsistencies detected !
Checking GET RUN TIME from 16:04:19 to 16:04:24 during 00:00:05
GET RUN TIME result ..............: 4.999.373 us
Best Regards,
nana
Assuming that the config is correct and that the SAP_CONNECT job is running periodically, i would check that the user and system time zones are consistent.
Regards
Juan
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