Automatic mail from sap

[Former Member]

Hello,

the problem, that there are a automatic mail sent from sap.

in the sap its seem sent correctly, but in the inbox of user it arrived very late (10 hors after)

do you have please an idea to resolve this problem

thanks alot in advance

Best Regards,

nana

[JPReyes]

that there are a automatic mail sent from sap

Are you using CCMS Alerts?.... If thats the case CCMS alerts go out via client 000, so check that the timezone in client 000 is consistent with your current timezone. Check STZAC in both clients.

Regards

Juan

[Former Member]

thx Juan,

i checked ths Tcode STZAC in both client and i found there are CET in both. there are no difference

nana

[JPReyes]

Can you describe the scenario better?....

When the mails goes into SOST, are they scheduled to be sent in 10 hours?..

If you have a problem with your timezones you will see the mails going into SOST with a time delay, if that was not the case and the mails are leaving the system (SOST) on time but not delivered then you need to talk to your mail team

Regards

Juan

[Former Member]

Hello,

I checked in the system, in Tcode SOST i found that all mails are sent to this user:

the mail in status "waiting for communication services" ==> afeter that the job witch send the mail ==> i find that the status of the mail is 'Transmitted" .

but the user didnt receive any mail from SAP

Best Reagards

nana

Edited by: nana85 on Dec 26, 2011 3:59 PM

[Former Member]

Hello Nana,

As Juan said, it might happen when SAP_CONNECT* job is not running periodically in the system. Please check that.

Thanks,

Siva Kumar

[Former Member]

hello thank you for you responses

i was checked the job it running periodacly(every 15 min).

its finished without errors.

[Former Member]

in the su01 there nothing in time zone of user.

and for time zone system thare are CET.

i must defined CET for the user also??

thx

[Former Member]

Hello nana,

This problem is happening to single user or mass users?

Please make sure your OS time zone and SAP system time zone are same.

Thanks,

Siva Kumar

[Former Member]

Agreed. This is SAP system time zone problem. I had the same issues some time ago.

[Former Member]

by running TZCUSTHELP i found :

Time Setting in Operating System

System Date.....................: 21.12.2011

System Time.....................: 16:00:26

System Time Zone Offset to UTC..: 3.600

System Currently in DST.........: NO

Current UTC Date................: 21.12.2011

Current UTC Time................: 15:00:26

Current User Date...............: 21.12.2011

Current User Time...............: 16:00:26

Current User Time Zone..........: CET

System Time Zone................: CET

Current System Date.............: 21.12.2011

Current System Time.............: 16:00:26

System time zone seems to be correct

Current User Date (Entered).....: 21.12.2011

Current User Time (Entered).....: 16:00:00

Current User Time Zone (Entered): CET

Current User Time (Conversion)..: 21.12.2011

Current User Date (Conversion)..: 16:00:26

UTC timer seems to be OK.

and by running RSDBTIME i found :

Universal Time Coordinated UTC....: 1324479858

Date and time of database.........: 21.12.2011 16:04:18

Date and Time of R/3-Kernel.......: 21.12.2011 16:04:18

Date and Time of ABAP-Processor...: 21.12.2011 16:04:18

ABAP Timezone Setup ..............: 3.600

Date and Time / localtime ........: 21.12.2011 16:04:18

No Time Inconsistencies detected !

Checking GET RUN TIME from 16:04:19 to 16:04:24 during 00:00:05

GET RUN TIME result ..............: 4.999.373 us

Best Regards,

nana

[JPReyes]

Assuming that the config is correct and that the SAP_CONNECT job is running periodically, i would check that the user and system time zones are consistent.

Regards

Juan