Problem with the External send output for Portugal in Smartforms

[Former Member]

Hello All,

I am facing an issue with a particular outtype for external send for portugal country.The print priview is of different font than original font of the form.

But When the same output type is assigned with the print output the form is showing the font with the original fonts of the form.

can any one suggest the solution for this?

[nabheetscn]

Since you are sending to external output the configuration or fonts of that device are installed correctly..?

[Former Member]

How do we know that the fonts are installed properly or not?

When i see in SE73 i could see the fonts in the fonts families

[Former Member]

Hi Vadnalav,

Since the output in the development server is working fine, the issue in quality may be a BASIS issue. Please ask the BASIS team to update the driver of the output printer used in quality and this may solve the issue.

Thanks and Regards

Raghesh R S

[mithun_shetty4]

This could be an issue with the output device used.

Check the condition records in both the case.

Regards,

Mithun Shetty

[Former Member]

Hello ,

Actually the same external send output type is working fine in the development system.This is having issue only in quality system.

And the condition records are maintained same in both dev system and quality system.

Does the capturing of Font play any Role...

I read some where that sometimes in translations a particular coutry might not hold the fonts.

Regards,

Varun