Sales return business process

[Former Member]

Hi

I have a problem regarding sales return senario

Suppose company has generated 5 Invoice for customer X. Now customer will pay full amount for first 4 invoice but will deduct certain value for goods which have to be returned, while paying for 5th invoice. The return material lot will contain material from any of the 5 sales order.

Also the material will be returned in actual after 3-4 months of delivery and payment will made and deducted early.

So thing is if we create return order at the time when payment for 5th invoice then accounting will be doen only for partial amount Eg value in 5th invoice was 1000 but customer paid only 800 as he had deducted 200 for return.

So in this case how will we adjust entries as its a partial payment. Because 200 will show as outstanding for the customer aginst that accounting doc.

2nd if we create return order without reference at the time we receive payment for 5th invoice to adjust accounting entries and excise, then how will we receive material after 3 months when actually will material come back in company. even if we dont do Picking while doing PGR, so as not take return stock in inventory/store, even then how will do enetry for return material after 3 months at time of goods are received actually.

Thanks

[Former Member]

thanks

[eduardo_hinojosa]

Hi

For the return of materials, invoice the SO for the return without wait for the return of goods. So you have the 5 invoices and the returning. So, you will have 6 RV docuements in FI, and the end-user in the corresponding tcode for the payment could do the payment. For the returning, check the copy rules. I remember cases from customer that they do it and after when the customer return the goods, there are goods from other vendors. So, it's possible that the goods will go to scrap.

I hope this helps you

Regards

Eduardo

[Lakshmipathi]

This is purely a discretion of finance people which would differ from client to client.

Many clients, in such a typical scenario, would adjust their revenues in FIFO basis; means, all old invoices will be knocked off fully.

So you have to take a call with the Business and update here as to how the process should be mapped. Accordingly, the requirement can be met.

G. Lakshmipathi