Rejection email not sent for offline approval to requester

[Former Member]

Hi all,

We are on SRM 7.1.

We have configured the offline approval process for shopping cart.The issue we are fcaing is that in case of complete rejection of carts,the work item goes backto the requester to accept chnages but in our system,the work item does go back to the requester so that he can aceept the chanegs or re-order the cart.Howveer the offline approva email for the work item is not sent out so that the requester can aceept chnages from the email itself.

Has anybody come across a similar issue?

Pls advise.

[laurent_burtaire]

Hello,

Please, have a look at wiki below:

[Enabling WI returning to the requestor when document is fully rejected|http://wiki.sdn.sap.com/wiki/display/SRM/EnablingWIreturningtotherequestorwhendocumentisfullyrejected]

Regards.

Laurent.

[Former Member]

Thanks Laurent.

The settings given in the WIKI link are for the work item ssent to the requesters inbox which is working fine at our end.The problem we are fcaing iswith the OFFLINE APPROVAL report sending an email for the same work item so tha t the requester can aceept changes dirctky from the email.This email is currently not being sent although the woirk item is sent to the requesters inbox/uwl.

Pls advise.

[laurent_burtaire]

Hello,

So, check this:

[Offline approval - general configuration |http://wiki.sdn.sap.com/wiki/display/SRM/Offlineapproval-generalconfiguration]

Regards.

Laurent.

[Former Member]

Thanks Laurent.

The offline approval settings are working fine for approval scenario.

But the only problem is with the REJECTION scenario.