Alert status GREY in BPM configuration

[Former Member]

Hello Everybody,

I am configuring BPM in Solution Manager for "Order to Cash" process concentrating on "IDOC monitoring". The IDOC monitor will monitor the IDOC status in my ECC system, so no need to define interfaces.

The configuration is completed without any errors. But once i go and check the alerts, i see that alert status as GREY.

It says "MTE node inactive".

I have done the following troubleshooting -

1. I have checked the ST-PI and ST-API tools and they are as per the prerequisite.

2. I have assigned the necessary auto reactions in RZ21 again

3. I have applied SAP note - 1587042

4. I have reorganised the alerts

5. I deleted the corresponding MTE in RZ20 and regenerated the alerts

6. I reset the node

7. The collector status is green

8. Involved SAP in this issue but they are slow in responding.

9. All RFCs working fine

Looking out for an immediate help / suggestions on this issue.

Thanks,

Manan Joshi

[mateus_pedroso]

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