CUP Risk Analysis results are not shown, continues processing request

[s_pados]

We have several users that complain the risk analysis in CUP never finishes. Requests do not contain risks or huge amount of risks which could explain a long runtime.

With one user we checked, the user is never getting the risk analysis result on his screen. Sitting together with the user shows that the progress bar at bottom of IE is completing analysis, however the screen is not updated to show the risk analysis result and continues to show the processing circle.

On other pc's CUP risk analysis result is shown as expected, so it must be some issue in local PC Internet Explorer settings.

Environment used is Windows XP with IE 8. GRC version is 5.3.

Have any of you experienced the same? And is there a solution available that will resolve this issue, by e.g. correcting settings in IE 8?

[Former Member]

Hello!

If you want to successfully use GRC 5.3 with IE8, you have two options:

1) Change a parameter in the server

2) use the compatibility mode.

3) Update NW

refer to [Note 1347768 - Web Dynpro and Microsoft Internet Explorer Version 8.0|https://service.sap.com/sap/support/notes/1347768]

I dismiss option 2, because it requires to change in every end user computer, so I've been working with option 1 without problems. Bear in mind that NW 7.01 is supported: [Note 1433940 - Access Control compatibility on Netweaver Java server 7.01|https://service.sap.com/sap/support/notes/1433940]

Cheers!

Diego.

[bernie_culaton]

Have you compared the IE settings on the other PC where the CUP risk analysis is working with the IE settings of the PC where risk analsysis is not working? Are they on the same IE version?