on 12-14-2011 4:44 PM
Hi,
We have an existing standard charm configured and used,
Now client wants optimize it by clicking the below in Solman_directory
"Enable Checkin/checkout of Solution structure"
"Send email after check-out status change"
"Enable change Request Managent"
"Enable History"
Now I want to find out the pre steps to be done,and the dependencies.
how can we smootly move our change request process from support notification, to creating change request from solman_directory and Check-in /checkout it to the Business Process?
Please suggest, thanks in advance.,
Hi,
If any one has done such migration from normal charm using service desk message onto a Check in -check out -create change request setup, please suggest me. Thanks.
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