on 12-13-2011 11:44 PM
Gurus,
Is it possible with IW3D to send the Service Order Form to the customer via e-mail automatically from SAP?
Thanks.
Marco
Hello,
We ha a similar requirement, but it was not through IW3D. It was done through the service order user statuses. We have developed a FM to trigger a mail to the customer when the user saves the document in a particualr user status.
It worked fine. If you want to use IW3D, then you need to chage the progam (shop paper) and include the mail triggering programs. Speak to your technical expert, he will guide you.
Regards,
SAM
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